Frequently Asked Questions
How do I choose the right toy for my pet?
Every pet has a unique play style! If your furry friend loves chewing, go for our durable chew toys. For active pets, try interactive or fetch toys. You can also use our Play Guide to find the best match by age, breed, or energy level.
Are Petter Toys safe for all pets?
Yes safety comes first. All our toys are made from non-toxic, pet-safe materials and tested to meet quality standards. Just remember to supervise playtime and replace worn-out toys regularly.
Can I wash or clean Petter Toys?
Absolutely! Most of our toys are easy to clean simply hand-wash with mild soap and warm water.
For plush toys, check the label for machine-wash instructions.
Do you offer food for pets with allergies or sensitivities?
Yes, we carry hypoallergenic and sensitive-stomach formulas for pets with food allergies or sensitivities.
How long will my order take to arrive?
We process orders within 24–48 hours and ship nationwide.
Delivery usually takes 3–7 business days, depending on your location.
You’ll get a tracking link once your order ships!
Do you offer subscription services for pet food?
Yes, we offer subscription services so you can have your pet’s food delivered automatically on a schedule that works for you.
What if my pet doesn’t like the toy?
We totally get it pets can be picky! If your pet isn’t a fan, contact us within 7 days of delivery and we’ll arrange a replacement or store credit.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, PayPal, and local transfer options. Your payment information is always secure.
Do you offer discounts or bundles?
Yes! We regularly have bundle offers and seasonal sales. Sign up for our newsletter or follow us on social media to get early access to deals and toy drops.






